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Return Authorization Form

Return Policy & Procedure

EDI warrants that products of its own are free from defects in material and workmanship under normal use and service for a period of one (1) year for indoor units, two (2) years for outdoor units and ninety (90) days for refurbished units from date of shipment, unless otherwise specified. If, within the warranty period, products requires service, the defective unit (products and/or components) must be returned to EDI postage prepaid. Prior to returning the unit, a Return Authorization Number (RMA #) must be obtained from EDI. An RMA# must be issued before any service is performed on a unit. The warranty does not apply to any part or component that is damaged in transit or when handling has been subject to misuse, neglect or accident. Which includes but is not limited to; improperly operating the display or operating the unit beyond the factory-rated capacity, improper maintenance of the unit, or incorrect installation of the unit. In addition, this warranty does not cover war, acts of God, vandalisms, accidents, neglect, alteration or ordinary wear and tear of the display. Liability is limited to replacement of defective parts or components. Under warranty, EDI will cover the cost of UPS Ground shipping to you. Items returned are subject to a 25% restocking fee if returned within 30 days. A 35% restocking charge of the cost of the product(s) will be applied if the material is returned within 90 days after receipt of the product. No product can be returned to EDI after 90 days from receiving the unit. All returned products must be deemed by EDI to be in resalable envelope.

Return Authorization Form

EDI’s Invoice #, Packing List # or Customer Purchase Order Number: (this is mandatory in order to properly process your request): No returns will be accepted without EDI’s Invoice #, Packing List # or Customer Purchase Order Number


Reason for Return (check all that apply)

Defective, if defective please indicate:

Ordered too many

Demo Unit


Wrong Item ordered

Duplicate Order


Wrong Item Delivered

Returning for Credit (restocking fees may apply)


A Purchase Order # is required before repair of the unit:

A purchase order number is not required but the work is authorized by:

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